Like many of you this time of year, I recently got back from a summer holiday. 

One of the constants for our family while on holiday is eating in restaurants. And aside from enjoying a great meal, I find restaurants to be a great place to see engagement and collaboration in action all built around the biggy – customer service. 

One night, a particular place stood out for me, not just because of the great food but because of the amazing service. 

The star of the night (other than the food) was our waiter.

Supremely confident, knowledgeable, and obviously unflappable. I couldn’t help but notice how happy he was. He was laughing, smiling and carrying on, having great interactions with every table. I had to know how he got through these nights and more importantly I had to know his secret to be being so happy at work.