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How my trust was lost, ignored and won
We live in a world where trust is a huge factor in many of the things we do.
But we don’t often talk about it.
When we read online reviews for people we need to hire for something, there are lots of words to describe the provider and the service provided. But one sentence you hardly ever see is, “I trust this person.”
That’s because it’s really hard to generate complete trust using only written words.
Trust is a feeling. It’s something we build with others and others build with us.
This post is about three trust experiences I had within a relatively short period of time: one where my trust was broken; one where gaining my trust was not a concern; and one where my trust was sincerely earned.
How To Have People Fall In Trust With You
I had just come back from the beach when the phone rang in my room.
I’m not even sure how he found me, hidden away at my favourite resort in Punta Cana with my wife. I guess I might have told him I was going. I couldn’t remember.
It was one my band mates back in Canada.
He told me that one of my musical mentors (John Wyre) was putting together a concert in Germany for Expo 2000. The concert was in a few days and one of the acts couldn’t make it last minute and there was an opening for our group. The fees weren’t quite worked out yet but it would all be taken care of.
He said, “ Can you do the gig?” I said, “Absolutely.”
A day later I flew from the Dominican Republic to Toronto, had a quick airport meal with my wife, and boarded an overnight flight to Frankfurt. I was picked up at the airport, whisked to Hannover, and showed up for the second last rehearsal before the show with my bags in tow.
Looking back now, it was pretty crazy. I dropped everything and flew over an ocean on a moment’s notice.
Why would I do such a thing?
Because of trust.