Developing a positive attitude around honest feedback of any kind is a difficult thing to do. If we are the ones on the receiving end and if the feedback is poorly delivered (see blog on giving good feedback), it can be like a punch in the stomach, knocking the wind out of us. In some cases it can cause us to lose sleep at night. It can even make us question if we are working in the right organization. But good honest feedback is one of the most valuable tools for you and your organization.
As a matter of fact, a 2010 study by the Corporate Executive Board, as cited in a recent article from the New Talent Times, found that companies which encouraged honest feedback among their staff, and that were rated highly in the area of open communication, delivered a 10-year total shareholder return that was 270 percent more than other companies—7.9 percent compared to 2.1 percent.
As a musician I have a lot of experience both giving and receiving feedback (it is a constant in that world) but my whole perspective was changed a few years ago by an experience I’d like to share with you.